Information We Collect

Running a professional interior flower design business means we need certain information from you. Here's what we typically collect and why it matters for our work together.

Contact and Project Information

When you reach out about a project, we collect your name, email address, phone number, and property address in Baku or surrounding areas. We need this to discuss your vision, schedule consultations, and coordinate installations. If you're working on a commercial project, we'll also need your business details and the decision-maker's contact information.

Project-Specific Details

To create designs that work for your space, we collect information about your interior environment. This includes room dimensions, lighting conditions, existing decor preferences, and photos of the space. For ongoing maintenance arrangements, we keep records of which plants are where, their care schedules, and any special requirements they might have.

Payment and Transaction Records

We process payment information through secure channels and keep records of invoices, payment receipts, and project agreements. Under Azerbaijan's accounting regulations, we're required to maintain these financial records for seven years.

How We Use Your Information

Everything we collect serves a practical purpose in delivering our services to you. We don't sell your data or use it for anything beyond our professional relationship.

Data Storage and Security

We take reasonable precautions to protect your information. Client records are stored in password-protected systems, and only team members who need access for their work can view them. Physical documents are kept in secure filing at our Baku office.

For payment processing, we work with established financial institutions in Azerbaijan that maintain their own security standards and compliance with local banking regulations.

Sharing Your Information

We keep your information within our team except when necessary for completing your project or meeting legal obligations.

• Our installation crew receives your address and access instructions for scheduled appointments
• Plant suppliers may receive delivery addresses but no other personal details
• Our accountant processes invoices and maintains financial records as required by law
• If you request it, we'll share project photos with your interior designer or architect
• Government authorities receive information only when legally required under Azerbaijan regulations

We don't share client lists with other businesses, sell contact information, or use your project details in marketing materials without explicit permission.

Your Rights and Choices

You have several options regarding the information we hold about you. These rights reflect both Azerbaijan legal requirements and our commitment to transparent business practices.

Access and Corrections

You can request a copy of the information we have about you at any time. If something's inaccurate or outdated, let us know and we'll update our records. This helps us serve you better anyway.

Deletion Requests

Once our professional relationship ends, you can ask us to delete your information. We'll comply unless we're legally required to keep certain records. Financial documents must be retained for seven years under Azerbaijan tax law, but we can remove contact details and project photos after that period.

Communication Preferences

We send project updates and occasional seasonal care tips to current clients. If you'd prefer not to receive maintenance reminders or general updates, just tell us. We'll still contact you about active projects and service appointments.

Photography and Portfolio Use

We love showcasing our work, but we always ask permission first. If we want to use photos from your project on our website or social media, we'll request your written consent. You can specify if you'd like us to exclude certain details or blur identifying features.

You're free to withdraw consent for portfolio use at any time, and we'll remove the images within 30 days. Photos taken during consultations or for design purposes are kept private unless you give permission otherwise.

Retention Periods

Different types of information have different lifespans in our systems based on practical needs and legal requirements.

• Active project information: Kept throughout our working relationship and for one year after project completion
• Financial records: Retained for seven years as required by Azerbaijan tax authorities
• Maintenance schedules: Kept while service continues, plus six months for reference
• Consultation notes: Maintained for two years unless you request earlier deletion
• Portfolio photos: Kept indefinitely with your permission, removed upon request

Changes to This Policy

We review this policy annually and update it when our practices change or new legal requirements emerge. If we make significant changes, we'll notify current clients by email. The updated version will always be available on our website with the revision date clearly marked.

Minor clarifications or formatting updates won't trigger notifications, but you can always check back here for the current version.